At K2C Stores, customer satisfaction is important to us. Please read our return and refund policy carefully.
Returns
We accept returns only if:
You received the wrong item.
The item arrived damaged or defective.
The item is significantly different from what was ordered.
Customers must report any issue within 48 hours of receiving their order.
Non-Returnable Items
We do not accept returns for:
Items damaged after delivery due to misuse.
Used or opened products that cannot be resold.
Clearance or promotional items, unless they are defective.
Refunds
Once a returned item has been inspected and approved, your refund will be processed using the original payment method or another agreed method.
Exchanges
Where possible, we may replace a damaged or incorrect item instead of issuing a refund.
Contact Us
For return or refund requests, please contact our customer support with your order number and photos of the item if applicable.